Support Plans
Flexible support plans for small, medium, and enterprise environments
These support plans represent popular starting points. Dahlonega I.T. customizes each package to fit business goals, technical complexity, and response requirements.
Plan Overview
- Support Plan One provides small to medium businesses with enough remote support coverage to keep systems effective and up to date.
- Support Plan Two is designed for medium to large organizations that need a full I.T. department approach with one point of contact.
- Support Plan Three integrates with existing technical departments to provide project help and overflow support.
- Support Plan Four provides full systems integration, monitoring, management, and lifecycle replacement across the technical environment.
Support Plan One (DIT1)
Standard support package for small to medium organizations.
Starts at $60 per month per system (up to 7 systems).
Add up to 3 servers for $100 per month per server.
- One support number for business hours support (0900 to 1700).
- 10 hours per month remote support to subscribed systems.
- Ticketing system and knowledge base access.
- Off-site server backups up to 10TB.
- Antivirus and malware protection on servers.
- Server data encryption and 24-hour remote monitoring.
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Support Plan Two (DIT2)
Advanced support package for medium to large organizations.
Starts at $70 per month per system.
Add servers for $110 per month per server.
- Access to state-of-the-art A.I. tools.
- 24-hour remote support and support calls.
- 24-hour device and network monitoring.
- One point of contact for all technical needs.
- Priority support ticketing and knowledge base access.
- Remote connectivity to systems across your organization.
- Managed antivirus, malware, and ransomware protection.
- Optional on-site support and large off-site backup options.
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Support Plan Three (DIT3)
Technical integration with your existing I.T. staff.
Custom pricing based on integration scope.
Built for overflow support and project collaboration.
- Integration with your current support team.
- Project assistance for ongoing technical initiatives.
- Overflow operational support when internal teams are overloaded.
- Shared escalation and collaboration workflows.
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Support Plan Four (DIT4)
Full systems integration and total technical management.
Fully managed pricing by environment and staffing requirements.
Hardware, software, and support staffing included by scope.
- Complete control of technical environments across the organization.
- Monitoring, management, and planned replacement of technical assets.
- Operational governance and long-term technology strategy support.
- Centralized ownership for service delivery and performance.
Request Plan Details
